Take a second to think about your everyday tasks at work. How many are repetitive? How much time do you spend on the administrative side of your work? Or how about data mining and entry? According to one study, over 40% of surveyed workers spend at least a quarter of their workweek on manual, repetitive tasks. And of these tasks, email, data collection, and data entry take up the most time.
Your contact center plays a key role in delivering exceptional customer service. A recent study found 94% of customers will buy again after a positive service experience. With contact center automation, you’re more likely to meet these high customer expectations. Automation offers personalized, efficient, and comprehensive service. Plus, it cuts operational costs.
